Skip to main content
All CollectionsIntegrationsConnecting email
Domain Authentication — Domain.com
Domain Authentication — Domain.com
Paul avatar
Written by Paul
Updated over 2 months ago

Authenticating your business domain for WooSender email can be done in two ways. The most common way is to use your root domain or purchase a secondary domain, but make sure it's not authenticated on other email providers. One email provider per domain is the rule.

But what if your root domain is already linked to an email provider?
Don't worry, you can still use your domain by using a subdomain. This is easy to set up and doesn't require you to buy a new domain.

To do this, simply add something at the front of your domain address and click authenticate. Then follow the steps to authenticate the domain below. All you need to do is add a host value instead of leaving it blank or using "@".

For instance, if your domain is woosender.com and you want to set up a subdomain, you can try to authenticate with help.woosender.com. The host value will be "help".

Follow the steps below to authenticate your domain or subdomain! ⬇️

Step 1: In WooSender Account

  1. Go to Settings ➡️ Communication ➡️ Account Email

  2. Click ’Switch Provider’ ➡️ Woosender ➡️ Custom Domain

  3. Enter your domain address and the ‘Outgoing Email’

  4. Click ‘Next’

  5. Copy the hosts & values to your SPF records

Not sure what to copy?

When you're setting up WooSender to work with your Domain.com domain, you need to fill in the name and content fields.

If your whole domain address shows up in the WooSender host field, just put "@" in the Name field. But if there's something before the actual domain address, you need to copy that part before the dot "." and paste it into the right field. Then, click the copy button to paste the value into the content field. That's it!

Main Domain

Subdomain

Step 2: In Domain.com

  1. Click the domain ➡️ Click DNS & Nameservers ➡️ DNS records

  2. Click Add DNS Records

NOTE: When you're selecting TTL, it's best to choose the longest option available. It's not very important which option you choose, but selecting the longest one can be a safer choice

Did this answer your question?