Porting numbers in is possible and involves a 7-step process.
You will need the following for a successful request:
The authorized user or owner’s first and last name.
The corresponding service address. This must be an actual physical address. PO Boxes are not valid addresses.
A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier.
US_LOA2022.pdf (100 KB) See document attached.
Obtain a Customer Service Record (CSR).
A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.
Porting your US telephone number is a seven step process that can take up to four (4) weeks depending on the type of number you are porting and the country the number is located in.
The process includes coordination between our upstream provider and your service provider to transfer the number to our carrier.
IMPORTANT NOTE: Once a number transfer is successful, the number is immediately removed from the original account and can no longer be used there.
As part of the transfer process, our team will manually configure the number in the gaining account before it can be used for calling or messaging. During this setup period, the number will be temporarily unavailable.