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Manage Duplicated Contacts
Manage Duplicated Contacts

Explaining how to manage duplicated contacts in WooSender

Hannah Chun avatar
Written by Hannah Chun
Updated over a week ago

Duplicated Contacts


Merge duplicated contacts based on Phone number or Email

NOTE: If you merge the duplicated contacts, all data like the campaign info, messages, and contact info will be combined into the selected one.

Bulk Merge

When you click Bulk Merge Contact, you will be selecting the criteria of how to merge the contacts.

Merge Criteria

  • Most recent engagement

  • Oldest engagement

  • Created first

  • Created last

  • Most recently updated

  • Has valid email

  • Has valid phone number

NOTE: Contacts that don’t match the criteria selected will be merged with the contact that does.

Once the contacts are merged:

  • This action cannot be undone after you merge these contacts.

  • Tags, notes, and timeline activity such as messages for both contact records will be available in the final record

  • Any opportunities from the secondary contact will be deleted

  • Any campaigns assigned to the secondary contact will no longer be assigned.

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