Article Shortcut:
Facebook Integration
Go to Settings
Select Facebook integration (on the left scroll down)
Connect your Facebook Business Page
Got it ✅ — I’ll draft a client-facing help article (clear, step-by-step, written in a friendly but professional support tone) that you can publish on Intercom. It will walk them through the problem, why it happens, and exactly how to fix it.
📘 How to Connect Your Facebook Page to WooSender
If you’re running into issues connecting your Facebook Business Page to WooSender, you’re not alone. Some clients find that even though they have access through Meta Business Suite (Business Portfolio), the connection still fails.
Here’s the full guide to fixing this and making sure your Page connects properly.
🚨 Why the Connection Fails
Facebook offers two types of access to Pages:
People with Facebook access
Found directly under the Page’s settings.
These users can switch into the Page from their Facebook profile.
Roles include Admin and Editor.
Business Portfolio (Meta Business Suite) access
Access is assigned at the business account level.
Used mainly for agencies or centralized teams managing multiple assets.
👉 The issue: WooSender requires direct Page access. If your account only has Business Portfolio access, the connection may fail.
✅ Step-by-Step Fix
Follow these steps to make sure your account has the right type of access:
1. Switch Into Your Page
Log into Facebook.
Click your profile photo in the top right corner.
Select the Page you want to connect.
2. Check Page Access
While inside the Page, go to:
Settings & privacy → Settings → Page setup → Page access.Look under People with Facebook access.
If you see your Facebook profile listed with the Admin role → ✅ Good.
If your profile is missing → this is the problem.
3. Add Yourself to the Page (If Needed)
Click Add New → People with Facebook access.
Search for your name or email.
Select Admin (recommended).
Accept the invitation in your personal Facebook account.
4. (Optional) Check Business Portfolio Access
Open Meta Business Suite.
Go to Business settings → People → Pages.
Confirm you’re also assigned access to the Page.
💡 Note: This is optional. Portfolio access is useful, but direct Page access is required for WooSender.
5. Reconnect to WooSender
Log into WooSender.
Go to Settings → Integrations → Facebook.
Select the Page and approve permissions.
The connection should now succeed. 🎉
🧾 Quick Troubleshooting Table
Access Type | Works with WooSender? |
Business Portfolio only | ❌ No |
Direct Facebook Page access only | ✅ Yes |
Both Portfolio + Page access | ✅ Yes |
🎯 Summary
Direct Page access is required.
Make sure your Facebook profile is listed under People with Facebook access as an Admin.
Business Portfolio access alone won’t work.
Once corrected, you can connect WooSender without issues.
👉 If you’ve followed these steps and still cannot connect, please reach out to our support team, and we’ll help you resolve it.