Live Chat
Daniel Roman avatar
Written by Daniel Roman
Updated over a week ago

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How to Add a Live Chat Widget

Adding the Live Chat is very simple, follow these steps for the best practice.

  1. Go to Settings

  2. Select Live Chat Widget (left side - scroll a bit down)

  3. Select the + add live widget button

  4. Choose the Manual Live Chat Option

  5. Select Configure


How to Change the Appearance

  1. Enter Company Name

  2. Select Color scheme

  3. Select the live chat behavior

  4. Click the save button


How to Create a Greetings

  1. Enter Company Name

  2. Select Color scheme

  3. Select the live chat behavior

  4. Click the save button


How to set Preferences

  1. Select Preferences (under Greetings)

  2. Choose Live chat office hours (Every day or Custom days)

  3. Set your typical response time (when you are in the office and out off the office)

  4. Click the save button


How to add Woo AI in Live Chat

  1. Select Woo Ai (under Preferences)

  2. Turn on Woo Response (option)

  3. Select + add library

  4. Click the save button


How to Install Live Chat

  1. Select installation at the bottom

  2. Copy and paste the code into your website

  3. Contact WooSender support if you have any questions


How to Deactivate Live Chat

  1. Go to Settings

  2. Select Live Chat Widget

  3. Click the 3 dots

  4. Select Deactivate


How to Delete Live Chat

  1. Go to Settings

  2. Select Live Chat Widget

  3. Click the 3 dots

  4. Select Delete

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