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Why does my business registration fail?
Why does my business registration fail?
Hannah Chun avatar
Written by Hannah Chun
Updated over a week ago

In order to be compliant with the TCR, all businesses with an EIN number must register as "Standard" business profile.

The information submitted needs to be an exact match as your company's tax filings. If you need this information, we recommend you use this EIN lookup service or contact your legal department. https://www.hipaaspace.com/ein/ein_verification/

Common customer errors for EIN/Tax ID

  • Using an incorrect business name, such as the name of the messaging provider, DBA, or a trade name name of the company instead of the official legally registered name. The Legal Name must not be abbreviated in any way and must appear exactly as it is filed with the IRS (US) or the equivalent tax authority in other countries.

  • Entering a number in the EIN or Tax ID field that is not a valid EIN or home country company ID number.

  • Providing a DUNS number instead of an EIN for a US-based company.

  • Newly issued EINs or equivalent tax IDs won’t propagate across the relevant databases validation systems for a few weeks. So, if your brand registration failed due to tax ID mismatch and you recently registered your business for a tax ID, please share documentation with support to help your brand get verified manually by the third-party vendors. Any such documentation has to be from the federal level and not the state level.

Check Your Business Address

For all entity types, a mismatch in one of the following might product a lower Trust Score:

  • Address/Street line

  • City

  • State

  • Postal Code/Zip Code

  • Country

Submitting the address of a local branch or any address different from the official registered company address might produce a mismatch with a negative impact on the Trust Score.

If your account says "rejected" after entering the right information, US carrier’s A2P Onboarding team will troubleshoot this on your behalf. Please reach out to our live chat and provide the following:

  • WooAccount #

  • Legal Name as per EIN

  • EIN Number

  • Address as per EIN

Please note: If your EIN was recently registered, it will take 30 days for it to be verified.

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