Shortcut:
Woosender is focused on helping you deliver trusted communications.
Do you know that 99% of the compliance suspension can be avoided if you do the following 2 things:
Validated your email/phone number (Woosender has a phone number validation feature built-in into our platform, you will have to turn it on under account settings)
No S.H.A.F.T content. E.g Sex, Hate, Alcohol, Firearms, and Tobacco.
Account or email suspension is triggered when the US Carriers or Email provider reach out to Woosender
You will be required to take immediate action as per the instructions below:
ATTENTION
If you receive a message from us about your "Non-Compliant Messaging Activity". Please respond immediately to avoid service disruption.
Once the issue is fixed, please let us know so we can submit an explanation to the US Carriers. As long as the issue is fixed, 99% of the time you are good to go.
This is a warning from the US wireless carriers. Any future violation of their terms will result in permanent suspension, removal, and suspension of your Woosender account subscription immediately.
VIOLATIONS
Types Of Violations | Accepted level | Description | Solutions |
SMS High Complaint Rate | ≤ 0.08% | The recipients file a complaint directly with the US Carriers | Make sure the SMS content is in compliance and suitable to your audience |
Email Bounce Rate | ≤ 5% | The number of emails that have bounced due to incorrect email, blocked or email address that doesn't exist | Make sure all emails are clean and validated. There are many email validation tool companies that will help you clean your email list. |
SMS Opt-out rate | ≤ 0.3% | The number of recipients that opt-out | Make sure the SMS content is in compliance and suitable to your audience |
SMS Delivery error rate | ≤ 6% | The number of SMS that have bounced due to incorrect number, blocked, landline, numbers that no longer exist, spam, or violations e.g SHAFTS. | 1) Make sure all phone numbers are cleaned and validated. 2) Make sure the SMS content do not contain SHAFT content. 3) |
IMMEDIATE ACTION NEEDED
You must cease all outgoing SMS or email that is driving the violations immediately.
Delete all contacts that are causing the violation.
Validated all new contact (emails and SMS) that are uploaded to Woosender moving forward. You can do that easily by using our phone validation feature (which can be found in your account settings)
Please set a daily limit in your campaign. We recommend 100-250 people a day.
On your website or your lead generation page, please do the following:
Create a privacy policy page. Please provide us with the URL
Create a terms of service page (template provided below). Please provide us with the URL
Add a description underneath your landing page or website submit CTA button. Please provide us with the URL
NEED MORE HELP?
If you would like to review your current strategy or if you need any help with this process please join our daily strategy calls and we will be able to guide you in the right direction. You can also reach out to support via live chat and we will try our best to help you.
TEMPLATES
Privacy Policy
At [website name], we take privacy seriously and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, and share opt-in information collected through our website.
Collection of Opt-In Information
We collect opt-in information from users through various forms on our website, including email subscriptions, contact forms, and event registration forms. This information may include, but is not limited to, names, email addresses, and phone numbers. We only collect opt-in information that is necessary for the purpose it was provided for.
Use of Opt-In Information
The opt-in information collected through our website is used to provide our users with the services they requested, such as email newsletters, event updates, and customer support. We may also use this information to personalize the user experience on our website and to improve our products and services.
Sharing of Opt-In Information
We do not sell, rent, or share opt-in mobile information with third parties for marketing or promotional purposes.
Information may be shared with third parties only if mandated by law.
Sharing of information with subcontractors for support services, such as customer service, is permissible. However, text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
Data Security
We take appropriate technical and organizational measures to secure the opt-in information collected through our website from unauthorized access, use, disclosure, or destruction.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time to reflect changes in our privacy practices. If we make any changes, we will update this Privacy Policy and post the revised version on our website.
Contact Information
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at [contact information].
Consent Message on your opt-in form
-Incorporate a checkbox option that end-users must select in order to receive SMS messaging. The checkbox can not be pre-selected. The checkbox provides the end-user the ability to agree, or not agree, to receive SMS messaging.
Example:
"By clicking “submit”, I consent to join the email list and receive SMS from <business name>, with access to our latest offers and services. Message and data rates may apply. Message frequency varies. More details on this are in our Privacy Policy and Terms and Conditions. Text "HELP" for help or contact us at <XXX-XXX-XXXX>. Text "STOP" to cancel."
Terms of Service
"These terms and conditions govern the use of SMS services provided by [Company Name]. By subscribing to the service, you agree to be bound by these terms and conditions.
-To subscribe to the SMS service, the User must opt-in by providing their mobile number to [Company Name].
-The User acknowledges that message and data rates may apply. [Company Name] is not responsible for any charges incurred by the User.
-The User acknowledges that they may receive up to 1-2 messages per week.
-The User may opt-out of the SMS service at any time by replying "STOP" to any Message received.
-[Company Name] will promptly stop sending Messages to the User upon receipt of the opt-out request.
Disclaimer of Liability
[Company Name] will not be liable for any loss, damage or inconvenience caused by the use of the SMS service.
The User assumes all risks and responsibility for the use of the SMS service.
By subscribing to the SMS service provided by [Company Name], the User agrees to be bound by these terms and conditions. If the User does not agree to these terms and conditions, they should not subscribe to the SMS service."