We’re moving a group of WooSender phone numbers to a new carrier network to make texting and calling more reliable. If your account is part of this move, here’s what to expect.
When
Monday, November 9, 2026 at 5:30 PM ET
Some texting interruptions are possible from then until Wednesday, November 11 at 5:30 PM ET. Most numbers finish much sooner, but the move can take up to 48 hours.
What might be affected
Outgoing texts (SMS/MMS) may fail to send.
Incoming texts may be delayed or may not arrive.
Calls may be briefly interrupted while the number switches over.
Before 5:30 PM ET on November 9, everything works as normal.
What stays the same
Your phone numbers don’t change. Contacts can keep texting and calling the same numbers.
You don’t need to change any settings. Your campaigns, conversations and contacts stay as they are.
What we recommend
Avoid scheduling bulk texts or campaigns between Monday, November 9 at 5:30 PM ET and Wednesday, November 11 at 5:30 PM ET. Schedule them before or after that window.
Plan another way to reach anyone urgent, such as email, in case a text doesn’t go through.
If a text fails during the window, wait a while and send it again.
Need help?
If texting still isn’t working after Wednesday, November 11 at 5:30 PM ET, or you have questions before then, contact our support team through the chat on this page and we’ll help.