🚀 Script Rules
Scripts start with
~.Instructions go right below the script and start with
*.Actions:
"{{LiveTransfer}}"→ must be in quotation marks.{{wooai}}→ no quotation marks needed.Actions can be placed anywhere in the script line.
One goal per script. (Hang Up, Live Transfer, WooBooking).
🚀 Live Transfer
If enabled call routing assignee → route the call to Call Routing.
If not, check if Call Forwarding is enabled.
If enabled → route to Call Forwarding.
If not, check if the user is online via WebRTC.
If online → route to WebRTC.
Otherwise → do nothing.
📝 Example Scripts
Script 1 — Question
~"First — do you have a rough idea of how much IRS or state tax debt you currently owe?"
*If the value is less than 10000, politely reply "Thanks for sharing. At the moment, our programs require at least $10,000 in tax debt to qualify. If that changes, feel free to reach back out. Wishing you all the best".* *If the value is more than 10,000, proceed with the next question*
*If they do not provide a clear answer or their response is unclear, rephrase the question to prompt for a clear answer.*
*Wait For Prospect To Respond*
~"Awesome, let me transfer you to our next available agent {{livetransfer}}"
or
~"Perfect, sounds like you may qualify for a tax relief program. Would you like to schedule a call {{wooai}}"