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How to Integrate ServiceTitan with WooSender via Zapier
How to Integrate ServiceTitan with WooSender via Zapier

Integrating ServiceTitan with WooSender using Zapier allows you to automate lead management, appointment scheduling, and follow-up processes seamlessly. This guide will walk you through the step-by-step process to set up the integration.

John Lagenio avatar
Written by John Lagenio
Updated over 2 months ago

Prerequisites

Before starting, ensure you have the following:

  • A ServiceTitan account with API access

  • A WooSender account

  • A Zapier account

  • API credentials for both ServiceTitan and WooSender

Step 1: Create a New Zap

  1. Log in to your Zapier account.

  2. Click on "Create Zap" in the dashboard.

Step 2: Set Up the Trigger (ServiceTitan)

  1. In the Trigger step, search for ServiceTitan.

  2. Select the event New Job Created, New Customer, or any other relevant trigger.

  3. Click Continue and connect your ServiceTitan account.

  4. Enter the required API credentials to authorize the connection.

  5. Select the data you want to capture (e.g., customer name, phone number, job details).

  6. Click Test Trigger to ensure Zapier can fetch sample data from ServiceTitan.

  7. Click Continue to proceed.

Step 3: Set Up the Action (WooSender)

  1. In the Action step, search for WooSender.

  2. Select Create Contact, Add Lead, or another relevant action.

  3. Click Continue and connect your WooSender account.

  4. Enter the API key or log in to authorize Zapier.

  5. Map the fields from ServiceTitan to WooSender, ensuring that details like name, email, phone number, and job details are transferred correctly.

  6. Click Test Action to verify the integration.

  7. Click Continue once the test is successful.

Step 4: Activate the Zap

  1. Give your Zap a meaningful name (e.g., "ServiceTitan to WooSender Lead Sync").

  2. Click Turn on Zap to activate the automation.

Step 5: Monitor and Optimize

  1. Check your WooSender account to verify that new contacts are syncing correctly.

  2. Use Zapier's Task History to troubleshoot any errors.

  3. Adjust field mappings or add additional actions if needed (e.g., sending automated SMS or emails via WooSender).

Conclusion

By integrating ServiceTitan with WooSender using Zapier, you can streamline your customer interactions and follow-up processes. If you experience any issues, check your API credentials, field mappings, or Zapier task history for troubleshooting.

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